Our Services
Event Control Room Operations
An effective control room is one of the most important elements in delivering a safe and well managed live event. Industry guidance stresses the need for clear command structures, coordinated communications and shared situational awareness to manage dynamic situations and incident response effectively. The Purple Guide highlights resilience and incident command arrangements, including JESIP principles and the Joint Decision Model, as essential components of good practice.
At Williams Event Solutions, we provide structured, professional Event Control Room Operations that follow this recognised guidance, ensuring clarity, coordination and confident decision making throughout your event.
Shared Situational Awareness Through Our Online Event Log
We use our own secure online event log that allows multiple users to update and access information in real time. This directly supports the shared situational awareness and joint understanding of risk emphasised within recognised event guidance. We can work with you to adapt the log to suit the needs of your event, with optional modules including:
Lost property management
Safeguarding reports
Eviction or refusal of entry reports
Welfare and wellbeing concerns
Medical or security categories
Incident summaries
We can also create event specific reporting dashboards for operational use and for post event review.
Available With or Without Our Staff
Our logging system can be provided as a stand alone service, even if Williams Event Solutions is not providing loggists or managing your control room. This allows you to enhance your existing arrangements with a professional, easy to use, multi user system without changing your operational setup.
Experienced Event Control Room Managers and Loggists
We can provide skilled loggists who record accurate, time stamped, decision focused information and experienced Event Control Room Managers who lead and coordinate the control room. Both roles we provide will be undertaken by calm and structured professionals who keep the operational environment focused and effective. This aligns with recognised event safety guidance and supports a resilient, well coordinated operation.
JESIP Aligned and Command Structure Compliant
We work in line with JESIP principles and the Joint Decision Model, strengthening communication, coordination and joint understanding of risk. We operate within your existing command and control structure, or assist you in refining it to ensure clear information flow and strong decision making.
Although we do not supply physical infrastructure directly, we work closely with trusted industry suppliers to help design and build the infrastructure you need for a professional and resilient control room. This includes communication systems, displays, workstations and environmental considerations, and supports recognised principles of effective control room design.
Control Room Resilience and Continuity
A control room must remain functional even if there is a loss of power, communications or technology. Guidance on resilience and incident response emphasises the importance of having alternative arrangements and contingency planning in place. We will work with you to develop:
Secondary control room options, either on site or off site
Alternative communication routes
Manual methods for logging and communication
Power and environmental resilience measures
Tested procedures for operating in a reduced capability or degraded mode
Our staff have extensive experience in incident management and event control. They follow best practice principles, maintain a clear and accountable log of actions and decisions, and ensure that all relevant information is recorded accurately and consistently, even under pressure.
Your Representative in the Control Room
We can act as your representative within the control room, liaising with emergency services, partners, contractors and suppliers. This ensures your event plans and decisions are implemented as intended and that your interests remain central throughout the event.
Comprehensive Logging for Assurance and Learning
Accurate and detailed logs are essential for:
Lessons identified and continuous improvement
Independent debriefs
Insurance and legal claims
Complaint responses
Demonstrating due diligence
Our logging approach follows recognised event safety expectations and provides a clear record of what happened, when it happened and why decisions were made.
Why Choose Our Event Control Room Support
Real world experience from emergency services and live event operations
JESIP aligned operations using recognised command and decision principles
Customisable multi user online event log
Optional modules for safeguarding, lost property, evictions and more
Integrated task management for complete operational oversight
Strong multi agency communication and coordination
Clear and accountable logging for assurance and learning
Collaboration with industry suppliers to create the right control room environment
A practical, proportionate and value focused approach
Planning for secondary control room locations
Manual reversion procedures for logging and communication
Exercises and drills to test fallback arrangements with your staff and partners
Quick reference materials, action cards and call out plans
A control room that stays operational during disruption
Clear and calm decision making under pressure
Maintained situational awareness for all teams and partners
Demonstrated compliance with recognised guidance
Reliable, auditable records for post event use
Whether you need full Event Control Room Operations or our specialist Resilient Control Rooms service, we will work with you to create a solution that fits your event, your budget and your values. Click here to contact us and start discussing your requirements.